Three months later and am still waiting for a reply.

In December I queried several of the items listed by Stevenage Homes as repairs on The Towers, but have yet to here anything useful back.

When I was at the leaseholders’ meeting on Feb. 18, I had a word with Anne Hensley.

She apologised very nicely about not answering my email, and not getting back to me sooner. Stevenage homes are undergoing some kind of external audit, which is taking up a lot of time.

Anne did tell me that one of the items on the list was a mistake and so will be removed.

She finally managed to get a receipt from the procurement department which showed that they did indeed paid £2500 for the door. But as they only appear to be paying £500 for fire doors elsewhere and no one seems able to justify the extra cost, maybe the cost will not be passed onto us.

I suggested that I could get an external quote for a fire door, but she did not think that was necessary.

I still have not heard back from Stevenage Homes notifying me of the amount the service charge has been reduced by. The account is supposed to be settled at the end of this month.

I will have to email Anne again to see where this is going.

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