I’ve been having a lot of trouble with my phone recently.

It keeps getting cut off. I have called Virgin Media four times in the last week. It’s getting ridiculous.

It’s also getting expensive. Calls to Virgin customer service costs 40 pence a minute on my mobile. And each call takes on average ten minutes.

They’ve changed the call waiting system since I last called. Now, “to ease the pain of waiting” you can select the type of music to listen to (at 40 pence a minute). You make your selection. It then ignores it completely and plays the same song

…Pain not eased.

It turns out the wires are being cut maliciously. I’m told I’m not the only one affected. It’s nothing personal.

Apparently’ someone’s “in dispute” with Virgin Media. Something I find easy to believe. I’m not a happy customer.

The last time the technician called, I got him to show me the junction box. It’s not exactly safe or secure.

I’ve been promised there’ll be a new case fitted soon. Meanwhile, you don’t need CIA training to tap my phone. I guess I should be please someone drew attention to the fact.

Another reason to dump the landline September 2010.

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