A surprise extra that nearly cost me a lot.

My Dad called telling me he’d left a message on my answering service. He asked why I had stopped using my answering machine. This was news to me.

So, I phoned up to listen to my messages. Some had been there for more than a week.

This Virgin Media service is only supposed to be switched on when you ask for it. Mine appears to have switched itself on when I upgraded my package. As a result I missed a few messages.

I apologized to anyone I had missed. Luckily, no one was annoyed. No one was surprised either. I am not the only one who has had problems with Virgin.

So, I phone up and a nice Indian lady says they will cancel the service no problem at no charge. I didn’t bother to complain.

They are winning this war of attrition.

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