My landlord, Stevenage Homes Ltd., has issued the details for “repairs” to The Towers.
They normally just issue a bill detailing the actual costs. But they are obliged in law to provide a break down if requested.
the man, the place
The last couple of years I have requested a breakdown and successfully challenged some of the costs.
Last year, there were a lot of extra charges to do with fire doors. It took over three months to resolve. I don’t think they ever found the receipts for the work carried out.
This year there was a new process in place. Things are supposed to have improved. It’s started out badly.
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I suspected that Stevenage Homes overcharged for maintenance work last year. I have been trying to get some of the money refunded Some good news on this, I received the following email from Anne Hensley,
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Three months later and am still waiting for a reply.
In December I queried several of the items listed by Stevenage Homes as repairs on The Towers, but have yet to here anything useful back.
When I was at the leaseholders’ meeting on Feb. 18, I had a word with Anne Hensley.
She apologised very nicely about not answering my email, and not getting back to me sooner. Stevenage homes are undergoing some kind of external audit, which is taking up a lot of time.
Anne did tell me that one of the items on the list was a mistake and so will be removed.
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Stevenage Homes annually estimates the repair costs on our block of flats and adds this amount to the service charge.
But the actual cost of repairs usually exceeds this estimate. This year I queried several of the items listed.
I have been getting no where fast with this, no one else in the block appears to care too much about these large repair bills. Perhaps they have given up trying to do something about it.
The story so far
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