I have had a reply from Nationwide and I am not impressed.
The reply starts out with an apology, but offers little in the way of explanation and gives no extra information.
To quote:
We could not allow the continuation of a program without support, equally the information being used to download transactions would involve Nationwide servers being used, so we would still be involved and would have to offer support.
Basically, “It’s our ball and we are not playing any more. And screw you if you expect any other justification.”
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Popularity: 24%
Posted in: Breathing In
Does anyone care about customer service anymore?
In a recession costs get cut, often at the expense of customer satisfaction. These are the wrong cuts to make. Another example of “How to lose a customer” occurred to me today.
not so impressed
I use Microsoft Money for my personal accounts. One reason, is that it’s integrated with my Nationwide Building Society Flex account.
Transactions are downloaded directly into Money, saves me having to enter them manually, and reduces errors. I have been doing this since 1998. I was happy with the service.
I noticed today that my account was no longer updating. A search of the Nationwide site gave the following information.
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Popularity: 28%
Posted in: Breathing In
I’ve been having trouble with Microsoft Money.
I Googled the problem and found the answer on a notice board from four years ago. The same problem was being described in version 10 of Money, I’m using version 12. Apparently it’s a leap year bug and will go away in the morning.
That’s truly mind bogglingly bad software production even by Microsoft’s not very high standards (don’t get me started).
Maybe they’ll get around to fixing it by 2012.
Popularity: 3%
Posted in: Filthy Lucre
