Posts Tagged ‘Nationwide Buildiing Society’

November17

Nationwide Discontinues Microsoft Money Support 2

By: Tim Neale

I have had a reply from Nationwide and I am not impressed.

The reply starts out with an apology, but offers little in the way of explanation and gives no extra information.

To quote:

We could not allow the continuation of a program without support, equally the information being used to download transactions would involve Nationwide servers being used, so we would still be involved and would have to offer support.

Basically, “It’s our ball and we are not playing any more. And screw you if you expect any other justification.”

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Popularity: 36%

Posted in: Breathing In0 comments

November4

Nationwide Discontinues Microsoft Money Support

By: Tim Neale

Does anyone care about customer service anymore?

In a recession costs get cut, often at the expense of customer satisfaction. These are the wrong cuts to make. Another example of “How to lose a customer” occurred to me today.

not so impressed

not so impressed

I use Microsoft Money for my personal accounts. One reason, is that it’s integrated with my Nationwide Building Society Flex account.

Transactions are downloaded directly into Money, saves me having to enter them manually, and reduces errors. I have been doing this since 1998. I was happy with the service.

I noticed today that my account was no longer updating. A search of the Nationwide site gave the following information.

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Popularity: 40%

Posted in: Breathing In5 comments

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