I finally heard back from Stevenage Homes on the cost of fire alarm call outs.
I was not going to mention services charges or anything about Stevenage Homes again on this blog. I’ve set up Stevenage Leaseholders Online just to moan about them. But I had to share this.
Stevenage Homes have at last replied to my query. The email arrived on the 9th March 2010. I first enquired 13 November 2009.
After nearly four months of silence, two weeks after launching Stevenage Leaseholders Online I receive an email from Michael Olawepo. It was flagged high priority (you have to laugh).
With no apology for the months it took to respond, Mr Olawepo gets straight to the point. He’s complaining. I had said that “Stevenage Homes have cancelled some recent forums due to lack of interest”.
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My landlord, Stevenage Homes Ltd., has issued the details for “repairs” to The Towers.
They normally just issue a bill detailing the actual costs. But they are obliged in law to provide a break down if requested.
the man, the place
The last couple of years I have requested a breakdown and successfully challenged some of the costs.
Last year, there were a lot of extra charges to do with fire doors. It took over three months to resolve. I don’t think they ever found the receipts for the work carried out.
This year there was a new process in place. Things are supposed to have improved. It’s started out badly.
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I suspected that Stevenage Homes overcharged for maintenance work last year. I have been trying to get some of the money refunded Some good news on this, I received the following email from Anne Hensley,
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Three months later and am still waiting for a reply.
In December I queried several of the items listed by Stevenage Homes as repairs on The Towers, but have yet to here anything useful back.
When I was at the leaseholders’ meeting on Feb. 18, I had a word with Anne Hensley.
She apologised very nicely about not answering my email, and not getting back to me sooner. Stevenage homes are undergoing some kind of external audit, which is taking up a lot of time.
Anne did tell me that one of the items on the list was a mistake and so will be removed.
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