Posts Tagged ‘Virgin Media’

December22

No Need for a Warent to Tap My Phone

By: Tim Neale

I’ve been having a lot of trouble with my phone recently.

It keeps getting cut off. I have called Virgin Media four times in the last week. It’s getting ridiculous.

It’s also getting expensive. Calls to Virgin customer service costs 40 pence a minute on my mobile. And each call takes on average ten minutes.

They’ve changed the call waiting system since I last called. Now, “to ease the pain of waiting” you can select the type of music to listen to (at 40 pence a minute). You make your selection. It then ignores it completely and plays the same song

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Popularity: 57%

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October26

Virgin on the Ridiculous 3

By: Tim Neale

A surprise extra that nearly cost me a lot.

My Dad called telling me he’d left a message on my answering service. He asked why I had stopped using my answering machine. This was news to me.

So, I phoned up to listen to my messages. Some had been there for more than a week.

This Virgin Media service is only supposed to be switched on when you ask for it. Mine appears to have switched itself on when I upgraded my package. As a result I missed a few messages.

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October24

Virgin on the Ridiculous 2

By: Tim Neale

How to lose a Customer

virgin

same old...

At the moment the only reason I am still a Virgin customer is that it is too much trouble to change my email address from the ntlworld.com address I use.

The Virgin Media anti-business plan:

  • Advertise on the web site that 10Mb broadband is available from £14 a month.
  • In the small print state this is the price for new customers only.
  • Fail to mention anywhere that old customers may get charged nearly double the price.
  • Do not at any point in the sales process notify customer of actual price being charged.
  • Send a letter notifying the customer of the actually being charged £25 a month.
  • In the letter point out that there is a statutory 7 day period in which customer can cancel the order.
  • Send the letter out so that it arrives 15 days after the original order was made.

I will phone yet again to revert to my old broadband package. I should be able to do this under the Virgin Media 28 day money back guarantee.

I have no confidence that this will be a simple error free exercise.

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October22

Virgin on the Ridiculous

By: Tim Neale

A media and internet service provider should do better.

virgin

same old...

I have recently changed my multi-media package. Although I am reasonably happy with the service Virgin Media provide, making changes has previously been error prone.

This time has been no different.

I wanted to upgrade my broadband. I requested a wireless G-router and a USB aerial for my home network. I changed the TV package at the same time.

I did this via the Virgin Media website on 6th October.

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